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My Banking FAQ's

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Bank Accounts

How many different types of accounts do you offer?

We offer accounts for everyday banking, saving for a goal, term deposits and cards. Our team can help you find the option that best fits how you manage your money.

Can I apply online?

Yes. You can start an application online at any time. We will guide you through the details, and a local team member can help if you need support.

Can I apply for someone else?

For security, each account holder needs to complete their own application. You can still help someone prepare the information they need.

How long does it take to set up an account?

Most applications are quick to complete. If we need any additional information, our team will let you know what happens next.

Is there another way to apply, other than online?

Absolutely. Visit your nearest branch or contact our friendly local team and we will talk through the best way to get started.

Home Loans

What types of home loans do you offer?

Our lending options are designed for first homes, new homes, investment properties and refinancing. Explore the options with a lender to find a fit for your needs.

What are your loan terms?

Terms vary depending on the loan and your circumstances. Your lender will explain the available term lengths and repayment options.

How can I calculate how much repayment I could be?

Use a repayment calculator for an estimate, then speak to us for guidance that considers your complete financial situation.

Do you offer tailored repayment schedules?

Yes. We can discuss repayment frequency and structures that align with your income and financial goals.

Do you offer pre-approval of a loan?

Pre-approval can help you understand your borrowing position before you start shopping for a property.

Personal Loans

What types of personal loans do you offer?

We offer flexible lending for important goals and purchases. A local lender can help you explore suitable options and understand the details.

Is a deposit required?

Requirements vary by product and circumstance. Speak with our team for a clear view of what may be needed for your application.

Can I consolidate multiple personal loans?

Consolidating eligible debts may make repayments simpler. We can help you consider whether it is right for your situation.

How can I calculate how much repayment I could be?

A calculator is a useful starting point. For tailored information, contact our lending team.

Can I apply with someone else?

Yes, joint applications may be available. Both applicants will need to provide their details during the process.

Credit Cards

What credit cards do you offer?

Our cards are built for everyday convenience, with different features to suit different needs. Check the product details or ask our team for help choosing.

How do I pay off my credit card?

You can make repayments through online banking, at a branch or using your selected payment method.

Can I apply online?

Yes. Start online whenever it suits you and we will keep you updated as your application progresses.

Can I apply with someone else?

Some card applications can include an additional cardholder. Ask us about the available options.

Insurance

Can I get insurance through the bank?

We can connect you with relevant insurance information and support so you can make an informed choice.

Can I tailor my coverage?

Coverage options may be tailored to your needs. Review the available product information before deciding.

How quickly do you process claims?

Claim processing times depend on the type of claim and supporting information. Your provider can guide you through each step.

Is there something else we can
help you with?

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